Privacy Policy

1. Who We Are

TeacherPreps, LLC (“TeacherPreps,” “we,” “us,” or “our”) operates the website at teacherpreps.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: When you create an account, we collect your name and email address. Passwords are stored in encrypted (hashed) form and are never visible to our team.
• Payment Information: Payment processing is handled entirely by Stripe. We do not store your credit card number, expiration date, or CVV on our servers. See Stripe's Privacy Policy for details on how they handle your payment data.
• Email Capture (Free Resources): When you download a free study guide workbook from our landing pages, we collect your email address and optionally your first name. This information is used to deliver the resource and send follow-up educational emails.
• Usage Data: We may collect anonymous usage data such as pages visited and features used to improve our services.

3. How We Use Your Information

• Service Delivery: To provide access to study materials, practice tests, video lessons, and other features included in your subscription.
• Account Communications: To send you essential account-related emails such as welcome messages, password resets, and subscription confirmations.
• Educational Emails: If you download a free resource, we may send you a limited series of educational emails related to that exam. You can unsubscribe from these emails at any time using the link in any email.
• Service Improvement: To analyze anonymous usage patterns and improve our content and features.

4. AI-Powered Features

Our constructed response scoring feature uses Anthropic's Claude API to evaluate your written responses against exam rubrics. When you submit a constructed response for scoring, your written text is sent to Anthropic for processing. Anthropic does not use customer data submitted through their API for model training. See Anthropic's Privacy Policy for details.

5. Email Communications & CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All marketing and educational emails include:

• A clear identification of TeacherPreps as the sender
• An accurate subject line describing the email content
• A working unsubscribe link honored within 10 business days
• Our contact information

You may opt out of educational and marketing emails at any time by clicking the unsubscribe link in any email or by emailing support@teacherpreps.com. Transactional emails (account creation, password reset, payment confirmation) are not subject to opt-out as they are necessary for service delivery.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share your information only with the following service providers who process data on our behalf:

• Stripe — Payment processing
• MongoDB Atlas — Database hosting
• Vercel — Website hosting
• Anthropic (Claude) — AI-powered constructed response scoring
• SMTP Provider — Email delivery

7. Data Security

We implement reasonable security measures to protect your personal information, including encrypted password storage (bcrypt hashing), HTTPS encryption for all data in transit, and secure cloud database hosting with access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal information within 30 days, except where we are required to retain records for legal or business purposes (such as billing records or fraud prevention).

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing and educational communications
• Withdraw consent for data processing where applicable

Residents of California, Colorado, Connecticut, Utah, and Virginia may have additional rights under state privacy laws. To exercise any of these rights, contact us at support@teacherpreps.com.

10. Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the website to function and cannot be disabled. We do not use third-party advertising cookies or behavioral tracking pixels.

11. Children's Privacy

Our services are intended for adults preparing for teacher certification exams. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact

For questions about this Privacy Policy or your personal data, contact us at support@teacherpreps.com.

TeacherPreps, LLC
Email: support@teacherpreps.com